Sender Policy

Bedigitalised is a marketplace where you can sell your goods, services, and budil relations with suppliers directly around the Western Balkan. We want to make sure that you and your buyers have a positive experience on Bedigitalised. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Use. By opening an account on Bedigitalised, you’re agreeing to this policy and our Terms of Use.

  1. What Can be Sold on Bedigitalised
  2. What Cannot be Sold on Bedigitalised
  3. Representing Yourself, Your Shop, and Your Listings Honestly
  4. Privacy and Protecting Personal Information
  5. Creating and Uploading Content
  6. Building a Positive Reputation Through our Reviews System
  7. Providing Great Customer Service
  8. Responding to Requests for Cancellations, Returns, and Exchanges
  9. Payment for sold products


  1. What Can be Sold on Bedigitalised

Bedigitalised is a unique marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on Bedigitalised must be clearly defined to buyers.


  1. What Can’t be Sold on Bedigitalised

Even if they otherwise meet our marketplace criteria, prohibited itemsservices, and items that violate our intellectual property policies are not allowed to be sold on Bedigitalised.

Reselling is not allowed in the handmade category on Bedigitalised. Reselling refers to listing an item as handmade when you were not involved in designing or making that item.

Keep in mind that members may flag listings that appear to violate our policies for Bedigitalised’s review. Bedigitalised may remove any listings that violate our policies. Note that listing fees are non-refundable. Bedigitalised may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Bedigitalised statement.


  1. Representing Yourself, Your Shop, and Your Listings Honestly

At Bedigitalised, we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.

By selling on Bedigitalised, you agree that you will:

  1. Provide honest, accurate information in your About section.
  2. Honor your Shop Policies.
  3. Accurately represent your items in listingsand listing photos.
  4. Respect the intellectual propertyof others. If you feel someone has violated your intellectual property rights, you can report it to Bedigitalised.
  5. Not engage in fee avoidance.
  6. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of manipulating search or circumventing Bedigitalised’s policies.
  7. Not coordinate pricing with other sellers.


  1. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Bedigitalised user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Bedigitalised users with whom you interact. Your privacy policy must be compatible with this policy and Bedigitalised’s Terms of Use.

  1. Creating and Uploading Content

As a member of Bedigitalised, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive, or misleading.


  1. Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on Bedigitalised. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 100 days after their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 100 day period.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

  1. Contain private information;
  2. Contain obscene, racist, or harassing language or imagery;
  3. Violate our Anti-Discrimination Policy;
  4. Contain prohibited medical drug claims;
  5. Contain advertising or spam;
  6. Be about things outside the seller’s control, such as a shipping carrier, Bedigitalised or a third party;
  7. Contain threats or extortion;
  8. Include shillingor otherwise falsely inflate a shop’s review score; or
  9. Undermine the integrity of the Reviews system.


  1. Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on Bedigitalised.com, you agree to:

  1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country.
  2. Respond to Messages in a timely manner.
  3. Honor the commitments you make in your shop policies.
  4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team can help through our case system.
  5. If you are unable to complete an order, you must notify the buyer and cancel the order.

As a seller, you must provide great customer service and maintain trust with your buyers.


  1. Responding to Requests for Cancellations, Returns, and Exchanges

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.


If you are unable to complete a transaction, you must notify the buyer via one of the two cooperatives in North Macedonia or Kosovo or via Bedigitalised Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

European Union Right of Withdrawal

Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state.

Bedigitalised’s Case System

We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before opening a case on Bedigitalised. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers.

Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within three days or the time frame noted by Bedigitalised in the case.  Bedigitalised may request your assistance in resolving a case opened against your shop. Bedigitalised reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.

By using Bedigitalised’s case system, you understand that Bedigitalised may use your personal information for the purpose of resolving disputes with other members. Cases can be filed in the following circumstances:


A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

  1. There is no proof that the item was shipped to the buyer.
  2. An item was not sent to the address provided on Bedigitalised.

Not as Described

An item is not as described if the buyer can demonstrate that it is significantly different from your listing description or your photos. The following are examples of not as described cases:

  1. The item received is a different color, model, version, or size.
  2. The item has a different design or material.
  3. The seller failed to disclose that an item is damaged or is missing parts.
  4. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
  5. The item was advertised as authentic but is not authentic.
  6. The condition of the item is misrepresented (e.g., the item is described as new but is used).

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

  1. The item(s) were ordered for a specific date or event.
  2. The item(s) are rendered useless after that date.
  3. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.


Payment for Sold products to Sender/Vendor

 Payment to sender/vendor is regulated by Contract between Vendor and Porject Be Digialised composed of:


Obligations of the “Sender/vendor

  • The Vendor hve to add 10% commission for the cooperative to the basic price of his product and 2.7% bank commission to that price. The final selling price offered through the e-shop of the “service provider” consists of the proposed price of the product by the “service user” + 10% commission for the cooperative and of that amount 2.7% bank commission.
  • To pack and deliver the purchased product that is put up for sale through the e-store, to the final buyer, and the choice of the method of delivery channel is his personal choice;
  • To include the costs of packaging and delivery in its price which will be upgraded with the costs specified in Article 2 of this agreement (10% sales service + 2.7% bank commission);
  • To deliver the product that is put up for sale to the final buyer within 5 days from the day when the order was made;
  • To comply with consumer protection policies and to allow the buyer space for reclamation and return of the product within 7 days of receiving the shipment. In case of complaint, the money should be refunded in full to the buyer;
  • To take responsibility in case of lost or damaged shipment and if such a case occurs, the contracting party and the buyer will agree on the solution;
  • To take care of the up-to-dateness of the data on the assigned e-shop profile, for product placement and updating of the data.


Project BE Digitalised undertakes the following:

  • Provide an e-shop profile for product placement, prices, description, promotional messages and other information according to the e-shop design;
  • To involve the user of the service in the promotional campaigns of the e-shop and to inform him about all the news and benefits offered by the “service provider”;
  • To provide him with insight into all performed transactions through his profile and the balance of his account;
  • To pay it on a weekly basis, for amounts over MKD 1,200.00 on a transaction account of the “vendor”







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